Twinkle Twinkle Baby Boutique

Up to 50% off

RETURNS POLICY


We want you to be happy with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.

We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.

You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund.

Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and include sleeping bags if the packaging has been opened, underwear and swimwear if any protective strip has been removed.

HOW DO I RETURN SOMETHING
?

You can send your return by post with the delivery note that came with your parcel. It would really help us if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return.

Make sure your items are securely wrapped and send your return to:

Returns Department,
Twinkle Twinkle Baby Boutique
65A -67 High Street
Sharnbrook
Bedfordshire
MK44 1PB

Parcels are returned at your own cost, and we strongly recommend you obtain a certificate of posting from the Post Office. Items lost in transit will not be treated as returned.

Alternatively you can return an item to our showroom as long as you have a copy of your invoice or delivery note.

WHAT IF THE ITEM IS FAULTY?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will give you a full refund on a faulty item, and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, or the item is difficult to package and return, please contact us before you return the item so we can discuss the fault with you and agree the best way forward. Please read and follow any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

HOW DO I ARRANGE AN EXCHANGE?

If the product you require is still available we will exchange it for you free of charge. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs less than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.

HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?


Once your parcel has been received it can take up to 10 working days to process your request.
When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement. Please contact us if you have not received our email confirmation within 10 working days. 

Payment Details
Facebook Twitter